…Your metrics tell you the story about how well you’re doing. If you’re not pulling numbers on a regular basis, it will be much harder to identify problems and causality. See the next section for help with KPIs. Contracting and credentialing: Aside from follow-up on collections, this is one of the biggest roadblocks to getting paid. We have a section dedicated to this topic below. How to Get the Best ROI With RCM Measuring your KPIs will help you s…
… Our Hosts Drew Smith Director of Revenue Cycle Mainstreet Family Care Tammy Mallow Sr. Director Consulting Experity …
… Your Hosts Callan Young SVP of Marketing Experity Catherine Matthews CEO Lansing Urgent Care Rachel Sossoman CEO Mercy Urgent Care …
…ent care industry has always been on the front edge of changing healthcare in innovative ways. Benchmarks are essential to gauging our progress, making smart decisions, and moving urgent care forward. In this issue of the Urgent Care Quarterly, you get relevant accurate data, pulled from real patient visits over the last five years, for the metrics that drive urgent care. In this issue we explore: Visit volume Door-to-door times Wait times Reimbur…
…ng off with a grassroots marketing strategy—i.e. a strategy that will help plug you into the local community—is a great way to increase awareness of your clinic, prove your investment in the community, and get your staff involved in your marketing efforts. The grassroots marketing activities available to you will depend on what is available in your community. Here are a few ideas to get you started: Local Schools and Universities Are there any ele…
…priate initial impression, even if your center is new and has low volume. (Pull quote) If patients believe they have some measure of control over the waiting process, their satisfaction increases. FACT: In an environment of uncertain, unexplained, or unfair waits, satisfaction drops precipitously, especially as the wait gets longer. In the age of online reviews, this can quickly sink a center’s reputation. The good news is that you can dramaticall…
…eriod of time. To make that growth plan a success, Weiss knew he needed a “plug and play” software solution that allowed for an easily repeatable business model. “Experity was the answer to every question I had when we decided to open our first location,” Weiss said. “They had a 360-degree solution that a new clinic can implement in a short time because the platform is so user friendly. When we opened in February 2019, our staff had every tool nec…
…ce the implementation of DocuTAP: Time Saved & Reporting Abilities “We can pull end of the month stats that the accountants need in the format they need. It’s much simpler. It’s great. It takes no time, after you have it set up, you can email it or just refresh it. DocuTAP Analytics is very powerful,” adds Penick. Reports that took days or hours to pull before, now take minutes to generate. “DocuTAP Analytics is very powerful.” — Brandon Penick, C…
… people. Electronically prescribing, using software on a screen, and never pulling a pencil out of your pocket, that impresses people. It gives the patients the sense we are on the cutting-edge of medicine and technology.” Flexibility doesn’t end with DocuTAP’s mobility. “I like the fact we can design our own templates,” adds Dr. Harnett. “I can build them in a way that I wanted them; to customize them was important to me.” DocuTAP comes with a se…
…o dig through paper charts has been greatly appreciated by the staff. “The pulling of records now, you can bring up a chart, you can just hit the arrow back and see all the past recent visits. Before you’d have to go through the file drawer and find the most recent chart. If it was a chart older than six months, it was in storage, and it would take several days to get the chart. Now, it’s just a couple clicks away,” Jeffers explains. DUCO is now s…
…affing needs. “We were able to reduce our FTEs in billing. We very quickly pulled our Days Sales Outstanding (DSOs) on our AR down by 10 days using the credit card preauthorization feature,” Andrea Malik Roe, President and Co-founder. In addition to a built-for-urgent care EMR, integrated practice management, billing features, online registration, and reporting provide the company with valuable insight into individual clinic and systemwide operati…
…creates a lot of pain around adoption. Find a tool that provides more of a plug and play feel with templates and dashboards that you can start with and build on as you become more advanced. Visuals that Speak to You BI is not just a series of tables and numbers on a page. You need the ability to drive insights. This is a difference between standard reports out of your EMR/PM and true BI. Instead of tables, you need to be able to look at bars, char…
…ather, you want to use the appeal to defend your coding. What should I do? Pull the records and submit by the payer’s deadline. Include all supporting documentation (i.e., laboratory results or radiology reports). Be patient. It may be over six months before you hear the results of the review. Review every claim that the payer counted as an error. If the number of claims is high, consider using an external auditor with experience in urgent care to…
…d view of how urgent care clinics have responded in this new normal. We’ve pulled all that urgent care data and added our insights in this new issue of Urgent Care Quarterly. The following is a short summary of what we found. Download the full issue to get all the data. The COVID-19 pandemic made 2020 a year that will go down in the history of global health. The urgent care industry has been affected in ways that could not have been anticipated — …
…istent and also clear about expectations Use integrated solutions that can pull data from one system into another Tighten up training or offer more routine training to ensure staff knows how to use the tools at their disposal and are using your SOPs Get the right information from patients to get them through the visit faster, like reason for visit to prepare the room with the appropriate supplies Make sure the right people are in the right roles, …
…nk they’re overpaying for lower acuity care. The best way to do this is to make sure you have an urgent care billing vendor who can supply you with detailed CPT codes on billed claims so you can show that the acuity of care you have been providing has remained high. Your vendor should be able to pull reports that show a high level of detail, including the procedures, labs and x-rays you’ve been doing. This will prove you deserve the case rate amou…
…ents opt for specialties versus general practice. The urgent care industry pulls from the same provider labor pool as primary care, so as demand increases for primary care providers the task of recruiting physicians for immediate care facilities becomes even more challenging. And over the past two decades much has evolved in medical practice. Many providers are moving away from traditional full-time, private practices to positions in hospital, par…
…llowing eight common, tell-tale signs that your employees may be trying to pull a fast one: Responding to a question with a question – When asked a direct question, an employee with nothing to hide will simply provide a direct answer. A lying employee, on the other hand, will respond with another question. If asked, for example, “Were you near the cash drawer at the time of the incident?” the deceptive employee would respond, “Cash drawer? Why wou…
…whole movie. EHRs are reliant on EMRs and are essentially built over time, pulling in all the data about a patient’s medical history, including: Past medical history Demographic information Immunization dates Blood type List of allergies Lab results Radiology images Progress notes Encounter notes Physician recommendations Diagnoses Medication history Past procedures Data imported from personal wellness devices This feature film of a patient’s medi…